Exchange & Refund Policy
RETURN & EXCHANGE POLICY
At Bonita Khanna, we go to great lengths to ensure that you receive the product you have ordered in the best desired condition. Each item goes through quality check prior to shipment. Please be sensitive to the fact that most of our products are made to order. We encourage our customers to study product dimensions, material specifications, and product care instructions carefully before placing an order to avoid any situation of "change of heart" for the product. This helps us use our resources in the most beneficial way without any exploitation. However, should you still find any manufacturing defect in the product, please read our policy for more details. We are here to help.
RETURN & REFUND, & EXCHANGE POLICY
We want you to love any product that you buy from us and in case you are not completely satisfied with them, please drop us a mail at Bonitakhanna@gmail.com and we will get back to you.
REFUNDS
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Replacement is only applicable with the same product (only in case of size issues or any defect)
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No Returns or Exchanges for Sale product
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Since most of the items are made to order for which we accept only exchanges, refund is not applicable.
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If the product delivered has a quality or a manufacturing defect, please get back to us within 7 days of the delivery date.
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To be eligible for an exchange, your item must be unused and in the same condition that you received it with no damage, stains, or marks whatsoever. It must be in the original packaging and needs to have the receipt or proof of purchase. All tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice, etc. must be all returned intact. Any item not in its original condition, damaged or missing parts will not be eligible for replacement. We reserve the right to refuse any returns/ exchange that do not match this criteria.
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Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered, else Bonita Khanna will not be liable to accept the product.
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No exchange or refund would be given if the customer has provided wrong or incomplete shipping address, there are 2 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
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To start a exchange, you can contact us at Bonitakhanna@gmail.com. Please note that the product will need to be sent to the following address: 39, Rattan Chand Road, Near Ram Dham Mandir, Amritsar- 143001, India
INTERNATIONAL ORDERS
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We do not provide any returns or exchange for International orders.
CANCELLATION POLICY
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Once the order is placed cannot be canceled.